Jessica Wallrock Pty Ltd is committed to the protection of your personal information.
Australian Privacy Principles
We are bound by the Australian Privacy Principles (“APPs”) under the Commonwealth Privacy Act 1998 (“Privacy Act”). This policy explains how we handle personal information in accordance with the APPs.
The APPs and this policy do not apply to our acts and practices directly related to records about our current or former employees and their employment relationship with us. The expression “personal information” is used in this statement to refer to information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether recorded in material form or not.
Collection of your personal information
We collect personal information so that we can conduct our business.
We collect a broad range of personal information about our customers, prospective customers, agents, dealers, contractors, suppliers, service providers and employees.
The types of personal information that we collect from you will depend on how you interact with us. For example, your personal information will be collected when you purchase products or send us a letter and it may be collected when you visit this website.
This information may include, but is not limited to, names and contact details, place or work.
When we collect personal information directly from you, we will take reasonable steps at or before the time of collection to ensure that you are aware of certain key matters, such as the purposes for which we are collecting the information.
We will collect your personal information directly from you where it is reasonable and practicable to do so.
If you do not provide the personal information we request, we may not be able to provide our services to you, or may not be able to provide the level of service we usually provide.
How we use and disclose personal information
The personal information that you provide to us during interaction on this site, and in other interactions between us, is used to provide you with better service for the supply of our products and services to you. For example, the information we gather from your use of this web site enables us to provide more personalised products and services that are tailored to your needs.
We will not sell, rent or trade your personal information without your consent.
We may use, or allow our dealers to use, your personal information for the purposes of marketing or promoting our services. You may ask us not to use your information in this way.
We may also use and disclose personal information about you for a purpose (the “secondary purpose”) other than the main purpose for which you gave us the information (the “primary purpose”) where:
We may disclose your personal information to third party service providers who are based overseas, for the purposes set out above.
Security of your personal information
We will take all reasonable steps to ensure that all personal information we collect, use or disclose is stored in a secure environment accessed only by authorised persons.
We will take reasonable steps to destroy or de-identify personal information when it is no longer required for the purposes for which we collected it or for legal requirements.
We will properly dispose of all paper files, letters and any other hard copy documents that contain personal information that is no longer required. All information stored in electronic form that is no longer needed will be deleted from our systems. Users should be aware that there is a residual risk in transmitting any data electronically. This risk is inherent in all Internet dealings.
How to access, correct or update your information
We will take all reasonable steps to ensure that all information we collect, use or disclose is accurate, complete and up-to-date. Please contact us if your details change or if you believe the information we have about you is not accurate or complete.
We will, on request, provide you with reasonable opportunity to access your personal information and to request that it be corrected or updated within a reasonable time of the request being made. A fee may apply to such access (but not to the making of the request). Exceptions to your access rights include:
In some circumstances we are permitted to refuse to give access or to correct your personal information. If this occurs, we will provide you written reasons (unless it would be unreasonable to give reasons) and if required, advise you of your right to complain.
How to contact us
If you have an access request or if you have any questions or complaints about the manner in which your personal information has been collected or handled by us, please visit the Contact Us page on this website.
In addition to the provisions of the Wallrocks Privacy Statement, this section further explains the management of personal information collected through your use of the Wallrocks website.
When you use this website our Internet Service Provider (ISP) may make a record of your visit and log your server address, your domain name, the date, time and duration of your visit, the pages and documents you accessed, the previous site you had accessed (ie the referring url) and the type of browser you are using. This information is collected for statistical purposes only, and Wallrocks will not make any attempt to identify users according to their browsing activity.
In the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our ISP’s logs.
It is also possible that your ISP is logging your activity while you visit our site. This is obviously beyond the control of Wallrocks.
The Wallrocks website contains links to websites of third party providers of goods and services. Such websites should contain their own privacy statements and Wallrocks is not responsible for the privacy practices or content of any websites linked to this website.
Changes to this Statement
Wallrocks will occasionally update this Statement of Privacy to reflect company and customer feedback. Wallrocks encourages you to periodically review this Statement to be informed of how Wallrocks is protecting your information.